While the PS5 is celebrating the release of Assassin's Creed Valhalla, Ubisoft is apparently investigating cases of missing next-gen upgrades.

09:29, 24 Nov 2020

As Assassin's Creed Valhalla swings its axe and flexes its Viking muscles, Ubisoft is sitting pretty near the top of the gaming charts with the latest entry in the long-running adventure franchise. While it was always going to be a risk releasing a game in this weird limbo between current and next-gen consoles, it's a move that's paid off as owners of the Xbox One, PlayStation 4, Xbox Series X/S, and PlayStation 5 have all be able to enjoy this Norse adventure. 

For those who held off buying the game for their old-gen consoles and planned on waiting for the release of Microsoft and Sony's shiny newcomers, Ubisoft tried to get you to part with your cash early with the promise of a free next-gen upgrade. Unfortunately, the latest reports suggest some PS5 owners are being left empty-handed and angrier than Eivor with missing Assassin's Creed upgrades. 

 

What's the deal with the missing Assassin's Creed upgrades?

A quick search of the Twitterverse comes up wit a tonne of results where Ubisoft games aren't getting their PS5 upgrade. It isn't only Valhalla being affected though. There are also claims Watch Dogs: Legion is also being hit by problems. Ubisoft has told Eurogamer it's aware of the issue and is working on a fix. The issue first arose on Twitter and Ubisoft forums, with players saying they couldn't redeem their free option to upgrade. Instead of getting their free upgrade, fans are being quoted a £59.99 purchase fee to play the next-gen version.

The problem with the upgrades seemed to start circulating when the PS5 was released in Europe. Some think it's to do with which region your console is registered to, suggesting a workaround to temporarily run Valhalla or Legion on your shiny new PS5. It's important to remember each game comes with a different region, while each console also comes with its own version. Together, the idea of a European region and PS5 meeting could be behind the drama. 

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Is there a fix for the missing Assassin's Creed upgrades?

Instead of sitting there and twiddling your thumbs waiting for a solid solution, Ubisoft has suggested a potential workaround. To play your next-gen game the way it was truly intended, simply follow these simple(ish) steps.

  • Insert the PS4 game disc
  • Go to the game hub and select “VIEW PRODUCT”
  • Select the game hub's upgrade offer
  • Choose download (or buy with the discounted price)
  • When the download is complete, you should be able to play the PS5 version. Be warned, you'll need to have the PS4 disc inserted and keep it in when playing

Despite this, others are saying "VIEW PRODUCT" isn't available for them. Another hack is to create a wholly new PSN account and change the region to Turkey. Ultimately, it's not exactly the smooth launch Ubisoft was hoping. Is it really worth it though? When it comes to Assassin's Creed Valhalla in particular, you'll want to make the most of the ray tracing, enhanced audio/visuals, and adaptive triggers. For the time being, Ubisoft is left looking a little red in the face. 

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Images via Ubisoft

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