How to fix the "Failed to Receive Platform SIPT" error in LoL in 2024

How to fix the "Failed to Receive Platform SIPT" error in LoL in 2024
Images via Riot Games

Written by 

Liam Ho

Last updated 

10th May 2024 11:12

The League of Legends "Failed to Receive Platform SIPT" error is an all too regular occurrence that brings the game to a screeching halt. League of Legends, like all online games, is forever at the whims of the technology that powers it.

This error is associated with the game's servers and how they communicate with you. It's not always easy to fix, but if you come across it there are some steps you can try to potentially deal with it.

Quick fixes for the Failed to Receive Platform SIPT error

There are a number of steps you can take to try to remedy this issue. Fixing this error can be tricky, so here are some quick ways to troubleshoot. Bear in mind that no singular fix will work for everyone with a server error like this one - and this error will often fix itself over time, so you may just need to be patient.

Check Riot's server status via its Website

One of the biggest reasons why players may be having connection problems is that the server itself may just be down or having issues. Checking the Riot website for your region's server status will ensure that you're the only one having the issue.

Resetting Internet Connection/ Modem

The next thing to check would be your internet connection. Something could be possibly hogging the bandwidth or causing a connection issue with Riot's server. If all seems good, resetting your Router/ Modem would be the next step in diagnosing the problem.

Make sure your game is updated to the latest patch

It is very rare that it happens, but it is possible that the cause of the issue is that you are not playing the most up-to-date version of the game. As such, the servers do not recognise it as legitimate and will not work.

These updates should happen automatically, but to make sure you should close the game down and reopen it. The game will check for any updates and should install them, fixing the problem.

Checking your Firewall and changing DNS settings

If you're still having issues, you might benefit from checking your firewall or changing your DNS settings. These are not guaranteed to work but if the quick fixes above didn't work, these methods might help.

Checking your Firewall and Making Exceptions

Window's firewall settings.
Click to enlarge

If resetting your modem/ router isn't working, it's a good idea to check your firewall. It may be that you'll need to let League of Legends through by whitelisting it. Here is how to do so:

  • Head to your Windows Settings
  • Click on the Privacy & Security button and select the Windows Security tab on the left
  • Select Firewall & Network Protection
  • Click on Allow an app through firewall
  • Find League of Legends or the Riot Client along the list and make sure both the private and public boxes are ticked
  • Save the settings

Make sure to check if Windows Firewall is turned on before you launch League of Legends again!

Changing your DNS server settings 

Another possible fix that has worked for players is changing DNS server settings. It's important to note that this could totally alter the internet settings within your PC, and should only be done if no other ways have been found. It's also a good idea to take note of what settings you had before, in case you need to change them back later.

Changing your DNS server settings can be done via:

  • Accessing the Control Panel on your PC
  • Then, click on the Network and Internet option 
  • Head to the Network and Sharing Center and click on Change Adapter Settings found on the left
  • Right-click on the connection that you want to configure, if you use an Ethernet cable select the Ethernet option 
  • Select properties from the dropdown menu 
  • Double click on Internet Protocol Version 4 (TCP/ IPv4)
  • Select Use the following DNS server addresses and fill in the spaces with this:
    • Preferred DNS server: 8. 8. 8. 8
    • Alternate DNS server: 8. 8. 4. 4
  • Check Validate settings upon exit

There are also rare occasions when a player may be on an older version of the game. This usually only happens when a new patch is released and the game fails to install it.

As mentioned previously, the issue is usually temporary, and rarely something you will need to fix yourself. If you encounter the issue, don't worry too much as it can sometimes fix itself.

For more on the game, head to our League of Legends homepage, or check out our League of Legends Soul Fighter event guide. We've also got a patch notes schedule so you can stay up to date on future patches.

Liam Ho
About the author
Liam Ho
Liam is a freelance writer from Sydney, Australia. He currently writes for GGRecon, Blitz UNSW and works as a team leader at Summoner’s Society OCE. He is addicted to MMOs, mainly Final Fantasy XIV.
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