How to fix the "Failed to Receive Platform SIPT" error in LOL in 2023
The League of Legends "Failed to Receive Platform SIPT" error is an all too regular occurrence that brings the game to a screeching halt. League of Legends, like all online games, is forever at the whims of the technology that powers it.
This is an error in the game's servers and how they communicate with you. If you come across it, here are the steps you can take to deal with it:
How to fix the error
There are a number of steps you can take to try to remedy this issue. Fixing this error can be tricky, so here are some ways to troubleshoot:
Check Riot's server status via its Website
One of the biggest reasons why players may be having connection problems is that the server itself may just be down or having issues. Checking the Riot website for your region's server status will ensure that you're the only one having the issue.
Resetting Internet Connection/ Modem
The next thing to check would be your internet connection. Something could be possibly hogging the bandwidth or causing a connection issue with Riot's server. If all seems good, resetting your Router/ Modem would be the next step in diagnosing the problem.
Make sure your game is updated to the latest patch
It is very rare that it happens, but it is possible that the cause of the issue is that you are not playing the most up-to-date version of the game. As such, the servers do not recognise it as legitimate and will not work.
These updates should happen automatically, but to make sure you should close the game down and reopen it. The game will check for any updates and should install them, fixing the problem.
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Checking your Firewall and Making Exceptions
If resetting your modem/ router isn't working, it's a good idea to check your firewall. It may be that you'll need to let League of Legends through by whitelisting it. Here is how to do so:
- Head to your Windows Settings
- Click on the Security button and select the Windows Security tab on the left
- Select Firewall & Network Protection
- Click on Allow an app through firewall
- Find League of Legends or the Riot Client along the list and make sure both the private and public boxes are ticked
- Save the settings
Make sure to check if Windows Firewall is turned on before you launch League of Legends again!
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Changing your DNS server settings
Another possible fix that has worked for players is changing DNS server settings. It's important to note that this could totally alter the internet settings within your PC, and should only be done if no other ways have been found. It's also a good idea to take note of what settings you had before, in case you need to change them back later.
Changing your DNS server settings can be done via:
- Accessing the Control Panel on your PC
- Then, click on the Network and Internet option
- Head to the Network and Sharing Center and click on Change Adapter Settings found on the left
- Right-click on the connection that you want to configure, if you use an Ethernet cable select the Ethernet option
- Select properties from the dropdown menu
- Double click on Internet Protocol Version 4 (TCP/ IPv4)
- Select Use the following DNS server addresses and fill in the spaces with this:
- Preferred DNS server: 8. 8. 8. 8
- Alternate DNS server: 8. 8. 4. 4
- Check the Validate settings upon exit.
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Causes of the error
As mentioned, the "Failed to Receive Platform SIPT" error is an issue with the game on your PC and the server communicating. This can be down to internet issues, but for the most part, the issue will be on the server side.
As mentioned above, there are rare occasions when a player may be on an older version of the game. This usually only happens when a new patch is released and the game fails to install it.
Regardless, the issue is temporary, and rarely something you will need to fix yourself. If you encounter the issue, do not worry as it will go away.
That is it for our guide on fixing this error. For more on the game, head to our League of Legends homepage, or check out our League of Legends Soul Fighter event guide.
