20 years later, Call of Duty responds to matchmaking complaints

20 years later, Call of Duty responds to matchmaking complaints
Images via Activision

Written by 

Megan Cooke


30th Nov 2023 18:49

After years of complaints from players about the matchmaking in Call of Duty games, the team has finally released a statement.

The team has admitted that they have not shared how they have been approaching the matchmaking issues, however they plan to communicate more with players as Season 1 launches.

The Call of Duty Team has issued its first statement regarding matchmaking

Call of Duty account, CharlieINTEL shared earlier today that the Call of Duty team have issued a statement regarding matchmaking for the first time.

CharlieINTEL said: “For the first time, the Call of Duty team has issued a statement about matchmaking.

“It says matchmaking “combines latency, search time, and skill, along with many other factors” and will be more transparent about how it works in “the coming weeks.”

While Call of Duty’s matchmaking system has had most of the same issues for the last 20 years, it was only in 2012 that complaints started to really arise.

Despite this, the team behind the game have not previously spoken out about the challenges facing matchmaking across the games in the franchise, though this seems like it is about to change.

The Call of Duty Team said: "We know there is a lot of interest in the matchmaking experience, especially around how skill contributes to how lobbies and matches are put together.

“Nothing is more important to us than the experience players have with the game,

and matchmaking is a big part of that. We've been working on our matchmaking

system for well over ten years, and we continue to spend a ton of time and energy

on improving the matchmaking process.

“This involves people working at our Call of Duty studios, our backend services teams at Demonware, and other groups like our Player Insights team.

“It's a large effort that we've worked on for many years, and our approach combines latency, search time, and skill, along with many other factors, to try to find the best match experience for you.

“Talking about this topic in detail can be hard, and we haven't spent the time to pull together all of our work to share with you our insights and improvements over the many years.

“We're looking forward to doing that in the coming weeks after Season 1 launches, and we'll also make it a part of our ongoing discussions with the community."

Players have mixed opinions on the Call of Duty Team’s statement

While players seem to be pleased that the team has finally acknowledged the issues surrounding matchmaking, there are mixed opinions on the value of their statement.

Some players are relieved that the topic has finally been broached, saying: “Only 4 years overdue but better late than never I suppose, meanwhile the player base has suffered.”

Others questioned how honest the statement was, stating that they don’t think anything is going to change, particularly in the face of skill-based matchmaking.

One said: “They say that they're trying to make the best experience for us yet it has been the worst experience the past 5 years LOL.”

Another added: “That’s a whole lotta nothing.”

However, a good number of players are pleased that the Call of Duty Team is committed to being more open about matchmaking.

“Transparency about matchmaking,” one player wrote. “This gotta be a dream.”

It will be interesting to see what the team shares when Season 1 is released, and whether or not they give any insight into how they plan to improve matchmaking in the future.

Megan is GGRecon's Evening & Weekend News Writer. She has an undergraduate degree in Creative Writing and is working towards finishing her masters in Journalism. When she isn’t writing about games she can be found reading romance novels or playing cosy games like Stardew Valley, Animal Crossing, APICO, and Disney Dreamlight Valley.

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