Sony forced to issue The Last of Us Part II refunds

Sony forced to issue The Last of Us Part II refunds
Images via Naughty Dog

Written by 

Megan Cooke

Published 

19th Jan 2024 21:55

Sony is reportedly refunding players who purchased The Last of Us Part 2 Remastered without making use of the game’s upgrade path discount.

Players are mostly happy that Sony is refunding the game to help people save money, however some don’t want their game to be refunded.

Sony is refunding some players who pre-ordered The Last of Us Part 2 Remastered

A Twitter user shared an automated message they had received on their PlayStation 5 stating that their pre-order of The Last of Us Part 2 Remastered had been refunded so that they wouldn’t miss out on the opportunity to upgrade for £10.

The message read: “As an owner of the PS4 digital version of The Last of Us Part II, a digital upgrade to the PS5 digital version will be available at a deeply discounted price on launch day 19/1/24.

“We don’t want you to lose out on that opportunity so, as a gesture of good will, we have refunded your purchase for the pre-order of the PS5 version of The Last of Us Part II Remastered so that you may purchase the digital upgrade on launch day.

“Rest assured that by purchasing the digital upgrade, you will also receive any pre-order bonuses included in your original pre-order. The refund amount is paid back to your original payment method.

“This may take up to 60 days to appear on your statement. If for any reason we are unable to issue the refund to your original payment method, the amount will be credited to your PlayStation Network wallet.”

The user shared that the refund was automatic and they were not given the option to opt out of the decision.

Based on this, it seems as though Sony is refunding anyone who was able to pre-order the game for the full price despite already owning it on the PlayStation 4.

There have since been several reports that players who own the game on the last-gen console are now completely unable to pre-order it, with the game now listed as unavailable.

Players are pleased that Sony is refunding the pre-orders

Comment
by u/Turbostrider27 from discussion
in PS5

Generally, players are pleased that Sony has taken the initiative to refund players who paid the entire £44.99 to rebuy the game.

One Twitter user said: “That is very good behaviour, wow.”

“This is a smart move for them. Not everyone realises the upgrade path or are too excited to remember it. Sony gets a big W for helping make sure people are paying twice for the same thing,” added Reddit user said.

However, not everyone seems to want their game refunded.

One Twitter user wrote: “It's optional tho right I don't wanna refund it.”

Others expressed that they didn’t want to have to deal with waiting for the refund to come into their bank accounts to repurchase the game.

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While it is impossible to please everyone, it is largely a positive decision on Sony’s part to refund the game for anyone who already owned it. 

Though the company has been criticised for releasing a remaster of the game so soon, it seems as though it is determined to help prevent players needing to purchase the entire game twice.

Megan is GGRecon's Evening & Weekend News Writer. She has an undergraduate degree in Creative Writing and is working towards finishing her masters in Journalism. When she isn’t writing about games she can be found reading romance novels or playing cosy games like Stardew Valley, Animal Crossing, APICO, and Disney Dreamlight Valley.

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